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FREQUENTLY ASKED QUESTIONS

What are the delivery charges for orders from the Online Shop?

Panda Pony offers free shipping on orders over $49 in the United States. Anything under is a $4.95 flat rate charge.

How long will delivery take?

Our shipping and handling time are 1-2 business days. Please note that problems relating to credit card status or billing information provided by the customer can delay shipping. Shipments should arrive within 2-14 business days after your order has been shipped based on your location.
Do I receive an invoice for my order?
You will receive an invoice on the same or next day and will receive tracking information within 24-48 hours.